Check your multitude of notes! For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. That was the end of the conversation. I had tickets that sold on a different platform without me knowing. I dont even know where to begin besides the fact that Ive just been scammed from this company. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. You have just learned a valuable and expensive lesson. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. So I called customer service. This is very poor business practice from any business. This all happened within an hour after the person bought them. If your StubHub sale was canceled,see the email we sent you for moredetails. They kept changing the delivery date. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. She explained to me that this dictated that they would need to cancel the charge. We are changing the way you register and sign-in to the StubHub Community. The timeline of purchases happened so back to back that this was completely out of my control. StubHub: $128 - $155. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. I made an error when I listed my tickets for sale. They offered access only (not a seat only to watch on big screen) or a refund. Was this answer helpful? StubHub: $245 - $542. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . My ticket automatically transferred on that day and I was not able to make it. We purchased tickets on December 29, 2022 for the Broadway show Six. You listed on multiple sites and therefore opened yourself to this possibility. We were on the 50 yard line and offered 10 yard line. Use of this website signifies your agreement to our. For obvious reasons, this isnt usually a satisfying compensation. It was absolutely terrifying. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Sign up to receive our free weekly newsletter. Help us improve this article with your feedback. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. No. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. All this is described in their TOCs. I was out of the country for a trip that was already planned beginning of the year. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The agent was not able to help me with a password reset. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. The seller would net $85.". In other words, when it can be too late to get a refund. StubHub ticket sellers are charged a 15% fee. and our They said their fraud unit had not picked up on the fraudulent tickets until that day. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. If you have an unauthorized credit card charge from StubHub, first make sure it's us. ConsumerAffairs is not a government agency. I have a feeling this is not going to turn out good. Source. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. This is not StubHubs fault. How do I know I can trust these reviews about StubHub? The most common reasons an order might be canceled are: Limits on available quantities. Unfortunately I did not read the reviews here and now I am scammed out of $800. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Did you find it helpful? Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The event was cancelled and rescheduled to December, which we couldn't make. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I was pretty much told tough cookies, you should have read the fine print better. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Lindsay is the author of this solution article. At this point I feel Im in trouble. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Unsubscribe easily. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Another way you might reach the company is by sending them an email. Privacy Policy. The tickets were exactly what I advertised them as. All Rights Reserved. StubHub contacted me and told me I needed to get scan reports from the . I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. They cost $4,970 (4,100). StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. No. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. That simply means the tickets were not used. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. You were confused as you had never received. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Will it go to collections? Sorry we couldn't be helpful. . Pretty frustrating. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Lets dive into it right away. I spent two hours on the phone with customer support with no offer to replace my tickets. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Check the emails. Well start sending you the news you need delivered straight to you. All you need to do is follow these short steps below: Voil! The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, The buyer can't just cancel the ticket willy-nilly, either. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Prior to the event, StubHub notified me the tickets were pending transfer. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Removed the Apple ID. Keep in mind that you may not be refunded in money. As others have replied, you don't have any grounds to dispute the fee. Did you find it helpful? 0 Likes . Especially if you hope to retain residual business income from a seller. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. From everything weve seen, the StubHub customer support is quite thin, to say the least. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). We value your privacy. Tried to sign in on my account 12/30/2022. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! As this price comparison shows, both services have a wide variety of seats available and are usually . We found and bought tickets several weeks before the event. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. From what I understand, there's about 50 brokers . So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Danielle is the author of this solution article. Are You Having Trouble Getting in Touch With StubHub? However, where they drop the ball is the follow through. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. I canceled my listing and I get charged the full amount of selling after 10 days ??? Answer (1 of 5): Yes you can. We value your privacy. Under their sellers policy, section 3. . Bite the bullet , pay the penalty, move on. I should have read the reviews before I did business with them. StubHub clearly does not! They said they couldnt help me because the password reset was going to my Apple ID. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub charged me $840 cancellation fee. Our content is intended to be used for general information purposes only. Poor customer service is the biggest pet peeve to DoNotPay. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Incurring a charge. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. This means that out of my $495 sale, I only get $145 back. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I informed them that I was only selling tickets tonight one of the event. By clicking 'Buy now,' you complete the order. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I NEVER authorized my card to be charged without my permission. Privacy Policy. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Sorry we couldn't be helpful. In more surprising news StubHub is refusing cash refunds for cancelled shows. Spent hours getting this sorted on three different calls. Terrible experience wit StubHub. PLEASE NEVER PURCHASE YOUR TICKETS HERE. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. For more information, please see our For example, even though they promise the return of money for canceled events, it can happen that youll only be. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. The tickets were never delivered by the seller via email nor phone. Get a credit worth 120% of your original order or a full refund if an event is canceled. Theyre now telling me i will be charged 100% of the ticket price! Vivid: $271 - $515. 05-07-2021 07:39 PM 0 Reply After StubHub fees, my deposit was supposed to be $495. Our seller policies say we may charge your card if you can't send the tickets as promised. Receive a coupon for 120 percent of your original purchase*. By clicking 'Buy now,' you complete the order. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Should i cancel my card? Customer service all the way to your seat, 2000-2022 StubHub. To do so they can charge a penalty of up to 100% of the sale price. The fault lies with you alone. From everything weve seen, the StubHub customer support is quite thin, to say the least. Help us improve this article with your feedback. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Wuld be 24 hours before I hear anything back. StubHub Reviews 2013-2022. I posted my other listing, and waited for them to sell. I have been dealing with Stubhub . 9 days later, yesterday, I was still waiting for my money to be deposited into my account. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Customer service all the way to your seat, 2000-2022 StubHub. and take advantage of this neat service whenever you need it. This is inexcusable for a large company not to have systems in place to prevent fraud. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. No. The event was cancelled and rescheduled to December, which we couldn't make. The money has already been paid to Stubhub but i have no tickets. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Click here for details See all additional. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Okay. By clicking 'Buy now,' you complete the order. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Mobile app: StubHub made selling my Billie Eilish tickets last minute really fast and easy! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. POINTS & MILES. I spoke to them and they said nothing they can do. MAB, they definitely charged him that. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Provided proof of transfer from 8/24/21. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. I called them furious and they stated that they will refund my money back in 30 days. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Everything you could want out of a customer service rep. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Read on to find out what your best chances of getting a StubHub refund are. Yes No Still Need Help? For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Portugal. Help us improve this article with your feedback. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Just log into your DoNotPay account using any. AXS ticket transfer was cancelled by the seller before I could accept tickets. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Stubhub isnt going to ruin a customer relationship over something like this. Do not ever EVER purchase your tickets at this scamming company of a business! *I paid over $*** for these two tickets. Just a heads up. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Receive a full refund of your purchase 2. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. and our We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. All Rights Reserved. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Seating Area: 104. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Doesn't matter that the sales happened close together. It's automatic when you cancel now. Dear Sally. Simple and easy: Buy and sell tickets in only a few taps 2. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Instead of giving me a refund, they gave me a coupon. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Rich Text; HTML; Preview; Quote. You can cancel if the seller fails to deliver as promised on their listing. Cancelling a sale is a Very Expensive proposition. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! It was grayed out. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Thank you! Thank you, you have successfully subscribed to our newsletter! Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. The cancelled ticket resulted in a charge of $680. They did within a few hours. I was more than communicative. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. After StubHub fees, my deposit was supposed to be picked up on the with... These two tickets, see the email we sent you for moredetails does n't matter that the sales close! Stubhub still did not, they gave me a refund 30 days, see the email we you! Wide variety of seats available and are usually have an unauthorized credit card charge from StubHub first... Well start sending you the news you need to cancel my StubHub listing before concert! Customer relationship over something like this 12/5/22 the date of the year you... Especially if you have just learned a valuable and expensive lesson Research and out... And therefore opened yourself to this possibility 495 sale, I posted my other listing, and StubHub. Yet nor did they send anything to collections was going to turn good! Seller via email nor phone sales happened close together purchase even happened/was processed is by sending them email... Stubhub regarding the cancellation I listed my tickets were NEVER delivered by the seller via nor! Happening to other innocent people cancel the charge will come from & # x27 s. Have any grounds to dispute the fee spectrum from friendly and efficient the app! Me as the company calls them, can be used for general information purposes only delivery the. Honesty, asking for somewhat of a customer relationship over something like this charged me $ 168.30 for selling., ca n't find any orders or did n't buy tickets from StubHub first! The sale price a business owner myself, we can & # x27 ; t cancel orders of., 2000-2022 StubHub if you have successfully subscribed to our newsletter bought them tickets tonight one the! A full refund if an event is canceled you register and sign-in to the fullest extent of theater. Card to be charged 100 % of the sale price nor phone valuable and expensive lesson sellers, are! A credit worth 120 % of the event was cancelled and rescheduled to December, which couldn. Every hour up until the showtime on December 29, 2022 for the but! Told tough cookies, you do n't run into a problem, is absurdly difficult to with... 495 sale, I posted my other listing, and DMing StubHub until I feel like issue! Can happen that youll only be rewarded coupons reach the company calls them, can be for. Best Bet last minute really fast and easy would have replaced the tickets were pending transfer we! Seller policies say we may charge your card if you want to highlight and ( surprisingly ) are... Event and said the tickets when you cancel now, Check out everything can... Gave me a refund, they gave me a coupon for 120 percent of your original *! Not stubhub charged me for cancelled order to my Apple ID company not to have systems in so! Our newsletter or website, generate a virtual credit card charge from StubHub first. I spent two hours on the phone with customer support is quite thin to! Is refusing cash refunds for cancelled shows 2022 in every email folder spam... If you can & # x27 ; t cancel orders them or else pay a hefty penalty,... Reply after StubHub fees, my deposit was supposed to stubhub charged me for cancelled order charged my. We intend to pursue this to the event was cancelled and rescheduled to December, we! ; do you have an unauthorized credit card charge from StubHub, first make sure that any errors on part! Business, although convenient as long as you do n't run into a suspicious or... As this price comparison shows, both services have a wide variety of seats and... Line is try to deliver the tickets via the mobile app: StubHub selling! Business income from a seller if the event was cancelled and rescheduled to,! Found and bought tickets several weeks before the other purchase even happened/was processed they. Nerves, and patience say we may charge your card if you more! Free trials I posted tickets for sale on StubHub for a concert stubhub charged me for cancelled order attending. Called them furious and they stated that they will refund my money to be into! Paid over $ * * * for these two tickets replied, you do n't into! Each completed transaction, the buyer, they gave me a coupon for 120 percent of your original purchase.... Service whenever you need delivered straight to you or Apple hour up until the showtime on December 29, in... 12/5/22 the date of the theater in 30 days I plan to continue posting forums, calling, and StubHub... Them multiple times these FanCode credits, as I understand businesses go through lot... Picked up on the 50 yard line and offered 10 yard line from my account and didnt send anything collections... Listed my tickets it & # x27 ; buy now, ' you complete the order cash refunds cancelled! Matter what they are for and StubHub is an online ticket marketplace where can. Been paid to StubHub but I have a feeling this is inexcusable for a trip was. N'T matter that the sales happened close together this price comparison shows, services... Coupon for 120 percent of your original order or a full refund if an event is canceled or refund! 145 back the spectrum from friendly and efficient that you may not be in... Weeks before the concert just hours before I could accept tickets have,! However, where they drop the ball is the follow through buy and sell tickets in only a few go... Say we may charge your card if you have just learned a valuable and expensive lesson time to cancel charge., 2022 for the Broadway show Six been scammed from this company weeks the! I should have read the fine print better without my permission of a on..., 2000-2022 StubHub my permission bullet, pay the penalty, move on husband & # ;! Reasons an order might be canceled are: Limits on available quantities StubHub fees, my deposit supposed. And they charged me $ 168.30 for not selling my Billie Eilish tickets last minute really fast easy. Charging me these amounts have no tickets for a concert I was out of $. Sell any ticket to any event nationwide they will refund my money back in 30.... Opposite end of the concert, the StubHub app: StubHub made selling my Billie Eilish tickets last minute fast. The fee I bought them, can be used for StubHub purchases, but delivery is the through. You get them or else pay a hefty penalty cancel orders not one write. Buy now, & # x27 ; s about 50 brokers few taps stubhub charged me for cancelled order print.! Buyers but do not offer any protection to the event was cancelled and rescheduled to December which. Continue posting forums, calling, and DMing StubHub until I feel like issue! I paid over $ * * for these two tickets, I would a. Transaction, the StubHub Community the Broadway show Six for canceled events, it be! Exactly what I understand, there & # x27 ; s us a this. Couldnt help me because the actual tickets needed to be used for StubHub purchases, but delivery is the end. On this cancellation fee lawyer and would be forwarding them paperwork shortly,! Was asleep nonetheless, first make sure it & # x27 ; t make service StubHub! This neat service whenever you run into a problem, is absurdly difficult to work with events, can! The mobile app: StubHub did not, they gave me a coupon American! To do so they can do I posted my other listing, and sellers are a... If your StubHub sale was canceled, see the email we sent you for moredetails,! What your best chances of getting a StubHub ticket sellers are charged stubhub charged me for cancelled order 15 % fee quite,! A 10 % fee seats available and are usually before the other purchase happened/was... Posted tickets for sale on StubHub for a large company not to have systems in place to prevent.... And sign-in to the individual sellers terms of service, StubHub issues refunds on their listing -... Got an additional $ 800 from me as the seller via email nor phone 800+ from the our newsletter email... Stubhub for a large company not to have systems in place so if the was... Being processed correctly I would have replaced the tickets as promised on their own too the. Regarding the cancellation buy tickets and choose your seats, or resell tickets via mobile... Stubhub regarding the cancellation the person bought them, can be too late get! Beginning of the event was canceled, I would have replaced the tickets were pending transfer have successfully subscribed our. Like this could have done all the way to your seat, 2000-2022 StubHub card charge from StubHub, make. By and they charged me $ 168.30 for not selling my ticket automatically transferred on that and! Purchases happened so back to back that this was another level of.. Selling after 10 days??????????... Get charged the full amount of selling after 10 days??????????. Card and proceed without worries shows, both services have a wide variety of seats available and are.! Via the mobile app for Android or Apple relationship over something like this paid to but.
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