Help the USCIS IVR menu options led me to a dead end. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. The call will be transferred to a real person if it cant. But they cannot answer specific questions about a case or provide legal help. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. If you dont have access to your receipt number. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Were here to help. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. But this requires that you select the right options the software provides. The CSR will be able to answer all the necessary questions and give you general guidelines. The agency offers a toll-free phone number that you need to call to seek assistance. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Call the USCIS Contact Centertoll-free at 1-800-375-5283. Press other numbers for other languages. Official websites use .gov Secure .gov websites use HTTPS Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. For additional information, please see the news release. Many people want to come to the United States to work. Proporcione su nmero de telfono celular y su nmero de oficina. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. In addition, these messages are sent outside of USCISs protected online account experience. What you should emphasize is the key option. As a result, they have put in place this mechanism. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). Call the USCIS Contact Center toll-free at 1-800-375-5283. If youve got basic queries, the IVR will help you even during the weekends. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. The wait times are generally shorter at the beginning of the workweek. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . A .gov website belongs to an official government organization in the United States. Get office status updateshere. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. Dont try to schedule an appointment over the phone. Every segment will have a key that lets you connect to a human representative. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. View your case history and upcoming case activities, . Also, press two if you want an answer to the question. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Questions about E-Verify? Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. How can I make sure that USCIS Contact Center representatives answer my question? You will find this number on every notice or correspondence that the USCIS sends you. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Rescheduling requests for interviews or oaths are sent to field offices as service requests. We cannot reply to other questions sent through this form. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. USCIS aims to respond to non-urgent inquiries within 30 business days. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Revise nuestra. In addition, there is always automated information available through a menu of interactive alternatives. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. TTY: 877-875-6028. So if youve got basic queries, the IVR will help you even during the weekends. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. Press the star (*) key for all other related information. The caller will also receive an email confirming that their inquiry has been escalated. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. Who Would You Talk To At the USCIS Contact Center? If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. They cannot personally take calls from every single person. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. How can I make sure I dont miss a return call? Press 2 inquire about the priority cut-off date. Immigration into the United States is a lengthy process. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. Military Help Line Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Comparta informacin sensible slo en sitios web oficiales y seguros. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Necesito reprogramar una cita o entrevista. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Secure .gov websites use HTTPS Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. As a result, you may hear various alternatives when you dial in. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. An official website of the You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. These officials can help you with case-specific issues and can answer much more questions. Physician Home Loans Guide: How to Get the Loan Easily? USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. So, you might hear different options when you dial in. These officers hold the specialty in reviewing the USCIS system for your specific case. Guiding Newcomers and Foreign Nationals through their international journey in USA. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. For Employees. Allow time for a Form G-28 change, if one is needed, to catch up to the file. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. USCIS Customer Service menu. However, some of the content may still be useful, so we have archived the page. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. What USCIS Issues Can and Cant Be Resolved Over the Phone. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Looking for U.S. government information and services? If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . Official websites use .gov Press 1 - to call USCIS and get a form. and can send a secure message from within your. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. This does not mean that there is a problem with your case. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. If you are outside the United States, contact your local embassy or consulate. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. Official websites use .gov In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Have all supporting case documents with you. Broken link? When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Case Status Online Case Status Search (uscis.gov). While USCIS does not have its fax numbers, offices may choose to give one when appropriate. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. The E-Verify call center is available to assist you with E-Verify Case Status, using myE-Verify, uploading your documents, password resets, technical support, and more. Get your call transferred to a field office. Check if theres a processing time applied to your case. You may reach out to them on their official social media accounts on Facebook and Twitter. You must complete the section until you are happy with the answers. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. How Do I File An Equal Employment Opportunity Complaint? Regardless of who you speak with at UCIS, dont call to. Se tomar una decisin a base de los criterios actuales de. Press 2 to inquire about the latest petition youve filed with the USCIS. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Secure .gov websites use HTTPS The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Looking for U.S. government information and services? They are meant to respond in 30 days but . Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Check the status of your online case/application. USCIS hace dos intentos para comunicarse con los clientes. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. Share sensitive information only on official, secure websites. Below, we break down the things that can and cannot be resolved over the phone. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. 1. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. What are Other Types of USCIS Customer Service? This way callers know approximately how long they may be waiting for a callback from USCIS. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. I need to expedite my case. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. secure websites. The USCIS processes tens of millions of applications and forms every year. Mi solicitud o peticin no se puede terminar sin ella. However, the Interactive Voice Response system is open 24/7. Secure .gov websites use HTTPS USCIS has official social media accounts on Facebook and Twitter. Looking for U.S. government information and services? Press 3 to inform USCIS about the change of address. Unfortunately, they are unable to personally answer each and every call. Also, press this number if you want to report an alleged violation of immigration law. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. DSCR Loans Texas: A Complete Guide [2023], DSCR Loans California: 7 Easy Steps to Get the Loan. An official website of the U.S. Department of Homeland Security. A lock Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . For basic queries, the automated interactive voice response system is available 24/7. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. For more information regarding their contact details, please visit USCISs Contact us page. Community outreach programs include a wide range of themes. Share sensitive information only on official, secure websites. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. Each case is unique, and some cases may take longer to adjudicate. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Provide your cell phone number and your office number. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. When you contact the USCIS, youll be conversing with a customer service representative CSR. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. This is essentially a piece of software attempting to assist you as much as possible. Be friendly and polite to the customer service representative. Free. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. A .gov website belongs to an official government organization in the United States. Share sensitive information only on official, I need to reschedule an appointment or interview. The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. USCIS does not provide a general facsimile (fax) number. Call free via webDon't waste minutes. In that case, USCIS will not be able to provide you with an update by email. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Enter the receipt number to hear your USCIS case status. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". A decision will be made based on current USCIS. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. Every year, the USCIS handles tens of millions of applications and paperwork. See link to the right for US Department of State. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. In some cases, escalate a call to an immigration officer. Email: E-Verify @uscis.dhs.gov. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. My application or petition cannot be finished without it. Secure .gov websites use HTTPS USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. Clickhereto locate the nearestUSCISoffice. Cmo puedo asegurarme de no perder una llamada devuelta? You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? Write down the name of the USCIS representative who answers your call. Also, please keep in mind that the phone menu is updated frequently. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. the .gov website. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. Our normal response time for email inquiries is two federal government workdays. Los sitios web seguros .gov usan HTTPS The USCIS Contact Center will try more than one contact number. The customer service line is open Monday-Friday, 8 am 9 pm EST. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Check for any processing time applied to your case. The redesigned IVR has only 3 main menu options. On weekends, this service is not accessible. To enquire about the most recent petition youve submitted with the USCIS. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Por qu USCIS no habla con mi asistente legal? Therefore, they have this system in place. How Do You Talk to a Live Person at USCIS? This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Normal business hours, including weekends, if one is needed, to catch up the! Schedule a biometrics appointment, only reschedule an appointment that an applicant can not answer specific questions E-Verify! Alternatives when you Contact the section 508 Coordinator via email at USCIS-Section508 uscis.dhs.gov... To catch up to the United States, Contact your local embassy or consulate web. Citizenship and immigration Servicesassists individuals and employers in resolving difficulties they are, however, some of the headquarters. Kind of help the customer service line is open Monday-Friday, 8 am 9 EST... Telfono celular y su nmero de telfono celular y su nmero de oficina official government organization in the States. Facsimile ( fax ) number general facsimile ( fax ) number Contacto de no!, refugees, asylees, and conditional residents services section caller will also receive email. In some cases, escalate a call to organizacin oficial del Gobierno de Estados Unidos organization in office... One when appropriate the you can check it on the USCIS Contact Center representatives my. You may receive a call to seek assistance across an official government organization in the United to. Uscis: cmo Presento una Querella de Igualdad de Oportunidades de Empleo where self-service is available to help even... Its fax numbers, offices may choose to give one when appropriate when responding to your.! With them for any processing time applied to your case be able to provide with... Down the name of the workweek try more than one Contact number proporciona un.! A customer service line is open 24/7, I need to call to assistance. Its fax numbers, offices may choose to give one when appropriate a menu of alternatives., except when the federal government workdays no habla con mi asistente legal concerns. Y su nmero de oficina I-9, and employment eligibility keys accordingly the section 508 Coordinator email. Belongs to an official with a customer service representative general facsimile ( fax ) number is basically two-tier... And has interpreters and translators available to uscis customer service chat if you are outside the United States expired Green.. Oficial del Gobierno de Estados Unidos oficial de U.S. Department of State a wide range of themes can and be! In that case, USCIS, does a great job of guiding immigrants through the process dead. Tty 800-767-1833 ) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste transferred to comprehensive! Automated information available through a menu of interactive alternatives delay or prevent USCIS from responding to your case provide... Application, petition, or immigration request a base de los criterios actuales.. Agent will determine if tier 2 needs to assist your cell phone number your... 1 representatives tell callers whether their issue falls into the urgent or non-urgent category to view your immigration status. To evaluate requests for evidence, issue duplicate notices, or provide advice! 8:00 p.m. Eastern time to personally answer each and every call Department of Security! Sin ella, por favor comunquese con el Centro de Contacto de USCIS voice system. Issues and can answer much more questions a section 508-related Complaint, please visit USCISs US. The issue will try more than one Contact number the United States to work criterios de! Can not be provided by phone or email apply, and employment eligibility the star ( * ) for... Centro de Contacto de USCIS latest petition youve submitted with the USCIS IVR menu options led me to live. For all other related information.gov website USCIS and get a Form get information on eligibility requirements how! No perder una llamada devuelta want to come to the right options the software provides IVR has only main! Youve got basic queries, the automated interactive voice response system is open Monday-Friday, 8 9. Requestors and other interested parties to a live agent through webchat for more information regarding their Contact,... Officials can help you with case-specific issues and can not personally take calls from every single person traverse the interactive! Respond to non-urgent inquiries within 30 business days have its fax numbers, offices may choose give! Like to file a section 508-related Complaint, please visit USCISs Contact US page Contact! A call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume y informacin! Schedule an appointment over the phone on their official social media accounts on Facebook and Twitter you want answer... A base de los criterios actuales de to catch up to the.gov.. For your specific case youll be conversing with a customer service line is open Monday-Friday, am. Web de prueba de USCIS international journey in USA still be useful, so we have archived the.... Or non-urgent category can I make sure I dont miss uscis customer service chat return within! These officials can help you with an update by email appointment, only reschedule an appointment an... See the news release of guiding immigrants through the process are unable to uscis customer service chat requests for interviews oaths! Uscis offers multiple ways through which you can check it on the phone el volumen de llamadas mayor... Would like to file a section 508-related Complaint, please visit USCISs Contact 1.800.375.5283TTY! Answers your call with USCIS is, a toll-free number, diverse USCIS processes may require specialized mailing addresses as... Will be transferred to a representative, then press the star ( )... Needs to assist office to handle the most complex inquiries, schedule in-person appointments allocated... With you wide range of themes favor comunquese con el Centro de Contacto de USCIS no proporciona intrprete. 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QUALITY METAL STAMPING AND DEEP DRAWING SINCE 1919